Oregon Integrated Health - Primary Care Providers

I made an appointment as a new patient over 2 months ago. In January just before the holidays they called to reschedule my appointment for 3 weeks later. I finally get my appointment today, with a nurse practitioner. Not even a doctor. They make me wait 45 minutes to see this jerk with dingy scrubs on looking like he hadn't showered. Mind you, I filed out all their paperwork online so that my new appointment would go smooth. I told them what I was there for very specifically. After telling the nurse practitioner I want happy with the lack of respect for my time, they refused to do anything I had waited months for. The dirty nurse that was 50 pounds overweight was very irritated I should say anything about his lack of professionalism. Now I have to find another new provider. I had been treated for everything I was needing by another physician, but this guy refused any of it out of his own frustration.

This is the only primary doctor I’ve had that I really felt heard by. Everyone is so friendly and patient focused. I feel blessed. I wanted to add to my review. I’ve now been a patient for a couple of months, and all I have to say is thank you! My doctor, Dr. Nora Abbas here in Portland, is the kindest, and most proactive doctors I’ve ever had. She listens to you, and works hard to make sure your medical needs are met. It makes me want to get my health on track, just knowing I’m heard by a medical professional. I recommend this doctor, and this office to everyone. I also receive chiropractic care and acupuncture here. All caring and knowledgeable facilitators, geared towards comfort and patient care. They all listen to you. They hear you. I’ve give this place 100 stars if I could, because they give you 100%.

Review edited 08/28/2023 After seeing my new provider twice, I can comment on the quality of care. My provider has been thoughtful in the care that she provides, generous with her time, and considerate of my needs. So far, my prescriptions have been refilled promptly, and I received the referrals that I needed. Preventative services here go above and beyond. To reflect these new experiences, I changed my rating from one to four stars. Previous review: I scheduled the soonest appointment that I could, which was still months out, and then on the day of the appointment, I received misinformation repeatedly from office staff by phone, resulting in my first ever missed medical appointment. I was transferred to other staff twice, and each time, the call went straight to voicemail; after that, I had to call the main number back and navigate the phone tree/sit on hold again. An extremely frustrating experience. There is NO reserved parking available on site in PDX; this is important information for new patients (not provided by staff) because it took me almost 15 minutes to find legal street parking. OIH does not offer guest WiFi access in the waiting room.

I’ve been asking for pain medication & still haven’t gotten any the provider just keeps refusing me & I’ve been out of regular medication for diabetes & high blood pressure & congestive heart failure & office staff told me that they can’t fax prescriptions for me that I have to do it myself & the Walgreens told me they’re back logged like 7 days out to get the prescription transferred from Albertsons So I’ve been without my medication for 3-4 days & my legs & face are swelling up because I don’t have my medication

I called to schedule an appointment and was explicit about wanting medication management. When I got on the telehealth call, it wasn't a doctor, but a therapist who couldn’t prescribe medication. There had been some sort of misunderstanding, which is fine, but I was frustrated by how easily they brushed me off with “unfortunately the psychiatrist isn’t seeing new patients.” This careless mistake wasted a lot of time that I could have been finding an actual provider and I thought it was strange that they didn't at least try to get me in for an emergency appointment. Now I’m left high and dry without medication until I can manage to find a provider elsewhere.

Coming from another state, I was a little nervous about the kind of care I would receive. Where I came from, the medical care was terrible. My first appointment was a telemed to establish care. It was easy, my prescriptions were refilled promptly and referrals were sent in. All of my in person appointments (and telemed if I cant make it into the office) have been so easy and straightforward. Every refill is done the same day its sent in and my Provider is so sweet. She spends as much time as I need with her, answers my questions and is so positive. I never wait to be taken back- they are always on time. I noticed in other reviews complaints about Wifi and magazines? Seriously? You're at the doctors, you can deal with an hour of no wifi...lol. Yes, you have to park on the street but thats how it is for a lot of offices downtown. Ive never had trouble getting a space close by. To me, those are nit picky complaints. Up until last wek its been absolutely great. My Provider went out on maternity leave and one of my prescriptions is back ordered at the pharmacy. They can do 2, 15 mg tablets but they need authorization since my prescription is for a 30 mg tablet. Im starting to experience what others have talked about- the run around. Ive called multiple days, left messages for the medical assistants and talked to the manager but so far the "interim provider" cant seem to call in a month of this alternate dosing. I have had such a great experience here, so this is really disappointing. I know they are busy but, after 4 days, you cant call in a script as a back up provider due to the pharmacy not having something in stock and having no ETA on when they actually will? I would have given 5 stars and I still think my provider deserves 5 stars but Im concerned now. They need to get back to their patients promptly and not send impersonal texts or nothing at all. A phone call goes a long way- as does following through.